Many of our customers have specific questions about our eco-friendly cleaning services. Here are just a few of the frequently asked questions we hear at Immaculate Cleaning Services. If you don’t see your question(s), feel free to contact us.
 
Do you guarantee your work?
Yes. Your complete satisfaction and a cleaner home is guaranteed. If you are not entirely pleased with our services please notify us within 24 hours of your service date and we will happily re-clean the area with which you are dissatisfied at no cost.
Will I have the same cleaning professionals for each visit?
We understand that there is a great deal of trust that goes into allowing someone into your personal space. Because of this, we have always found that our clients feel more secure when receiving exceptional service from a familiar face. We encourage this type of rapport, and thus will make every effort to send the same individual/team each time. However, there may be occasions that we may have to make substitutions to accommodate scheduling. If this occurs, we always inform our customers in advance.
Do you offer any discounts for referrals?
Yes we do. We pride ourselves in the quality of our service, so we believe that customer referrals are the highest form of compliment that we can receive. To encourage this type of word of mouth promotion that is significant to our business we have a Referral Program.
What times are you available to clean?
Immaculate Cleaning Services hours are typically Monday through Friday but feel free to ask us about special arrangement times. We will try to accommodate! Appointment times start at 8:00 am and our last appointment of the day starts as late as 1:00 p.m. Our Cleaning Technicians do not work past 5pm.
When will you arrive to my home?
Due to a number of variables, Immaculate Cleaning Services cannot guarantee the exact time of arrival. For your convenience we will notify you of any major delays.
How do I prepare for my cleaning day?
We ask that you pick up toys, clothing and other items before our arrival so we can jump right in and focus our time and efforts on dirt and grime!
Will I pay the same amount for every visit?
The initial house cleaning visit is typically higher in cost and takes us much longer to clean than subsequent visits due to the fact that we perform a deep cleaning of your home in order to establish an Immaculate Cleaning Services level of clean that is sure to surpass your expectations. After our initial cleaning, your home’s Immaculate Cleaning Services level of clean can easily be maintained in less time with regularly scheduled visits. Future house cleaning visits are charged as a flat fee. Fees to be discussed during time of estimate.
What are your payment options and when are payments due?
Immaculate Cleaning Services accepts cash, personal checks, and credit or debit cards. As with any service, payment is due in full at the time of service. Immaculate Cleaning Services requests that you leave payment on the kitchen counter. *PLEASE NOTE* If we arrive to clean and there is no payment, we will have to reschedule your appointment.
I have a pet, is that okay?
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. We should be made aware of any special requirements in safeguarding your pets.
What is your cancellation, or lock-out policy?
We understand that an unforeseen event may occur that which may create a need to cancel or reschedule your cleaning appointment. We require at least a 2 business day notice for cancellation or rescheduling of your appointment. Once you make an appointment with us, a time slot is reserved for you and we turn away other potential clients in order to ensure your appointment. In the event of cancellation with less than 2 business day notice, a cancellation fee may be charged. This will be discussed at time of estimate.
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